Shipping & Return

Free Shipping

· Free Shipping on all orders within the U.S.

· Processing Time: Orders ship Monday–Friday, with a quick 1–3 business day processing time.

Currently, we’re not offering international shipping. If you’re outside the U.S. and really want a sip of our decaf tea magic, drop us a message on the Contact Us page. We’d love to hear from you!

Return & Guarantee Policy

At de-tea, we're committed to providing high quality, decaffeinated teas that meet the highest standards of freshness and flavor. We also want you to feel completely confident when trying our teas. That's why every purchase is backed by our 30-Day Taste Guarantee.

30-Day Taste Guarantee

If you don't love your tea, simply reach out within 30 days of receiving your order, and we'll issue a full refund — no questions asked. We don't require returns on food items; your feedback is enough.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our customer service team at chris@de-tea.com within 7 days of delivery. We'll quickly arrange a replacement, store credit, or refund.

When reporting an issue, please include:

1. Your order number

2. A clear description of the issue

3. Photos of the product or packaging

Why We Have This Policy

Our mission is to provide you with the best tea experience possible. Offering a money back guarantee reflects our confidence in the quality of our tea and removes the worry of trying something new. We want you to enjoy every sip without hesitation.

Thank you for choosing de-tea! If you have any questions or concerns, please feel free to contact us at chris@de-tea.com